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Editors' Choice Letter sent to DETROIT FREE PRESS - General Motor´s vs. Michigan Auto L by Werner H. Diersch

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Posted in Publishaletter.com By :(Not Verified)	Werner H. Diersch
Letter to the Editor Sent to :	DETROIT FREE PRESS
Country:	United States
Date:	NOV-17-2009
Subject:	General Motor´s vs. Michigan Auto L

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Dear Editor: In February of this year, I purchased 2009 Buick Enclave from Zubor Buick. Included in the options was a Bluetooth connection to my cell phone. It was immediately evident that when my phone paired, the GM system would lose connection each time the ignition was turned off.  I was able to manually re-connect, only to find that even then, this connection would drop sometimes in the middle of a call.

The dealer has spent countless hours trying to rectify the problem. This week, following two days of yet another attempt, the car was ready; however they could not resolve the problem. GM told the dealer, the problem had been corrected in 2010. GM?s resolution is for me to replace my phone at my expense.

During this entire process, Zubor Buick and their employees have been extremely helpful and accommodating. The issue lies with GM, not Zubor Buick.

Earlier this year, my company purchased twenty GM vehicles for our delivery fleet. To this day, our entire 70+ fleet is made up of Ford, GM, and Chrysler. 

While this may sound frivolous, it is very disappointing to be told by GM, that what they sold me does not work, and their resolution is for me to fix the problem at my expense. How would Ford, Chrysler, Toyota, Honda, Hyundai or others resolve this issue?

I am appalled by General Motors reckless disregard of customer satisfaction, and their methods of dealing with this issues.

Werner H. Diersch      
President                                                  
Painters Supply & Equipment Co.

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